Frequently Asked Questions
When will I be billed?
・Credit Card (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Google Pay / PayPal / Convenience Store Payments / PayPay / LINE Pay / Alipay / WeChat Pay / Grab Pay Singapore / Klarna
Payment is completed at the time of order. Please contact your credit card company or payment service for information on when the payment will be deducted.
Convenience store payment
Please pay directly at the convenience store after ordering.
Please note that your order will be cancelled if payment is not made within 2 days.
Can I edit my order?
This depends on availability and readiness to ship.
An error message appears when multiple items I wish to purchase do not appear in my cart. What should I do?
You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.
How much are the shipping charges?
Domestic delivery: 800 yen flat rate
*However, rates may vary depending on some items ordered. Please check on the checkout page.
International Shipping: Rates vary depending on the destination country and region at the time of purchase. Please check at the time of purchase.
Can I change my shipping address or method?
Please contact our customer service department if you wish to change your shipping address.
Where is the tracking number?
You can find the tracking number in your order confirmation page or in your order confirmation email.
- Please note that it may take 1-2 business days at most to register and update your tracking information on your shipping carrier's tracking site. Please allow 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site.
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