Frequently Asked Questions / Contact Us

Please check the FAQs below and click on the link to the inquiry form at the bottom of the page.

• Payment

  What types of payment methods do you accept?

  Credit card (VISA, MasterCard, AMEX, JCB) / Shop Pay / Apple Pay / Google Pay / PayPal / Convenience store payment / PayPay / LINE Pay / Alipay / WeChat Pay / Grab Pay Singapore
  
  Payment is completed at the time of order. Please contact your credit card company or payment service for information on when your payment will be deducted.
  Please note that if you do not make the payment within 2 days, your order will be cancelled. Please note that your order will be canceled if payment is not made within 2 days. If you have set up a domain name to receive e-mails from komoju.com, please cancel the domain name or add "komoju.com" to the domain name list.
  A 190 yen (tax included) transaction fee will be charged for payment at a convenience store.

• Orders

  Can I edit my order?

  Please contact us if you wish to edit your order, as it depends on the availability and readiness to ship.

  
  

  An error message is displayed when multiple items I wish to purchase do not appear in my cart. What should I do?

  You cannot purchase "pre-order items" and "regular items" in the shopping cart at the same time. Also, even if they are "pre-order items", they cannot be purchased at the same time if they have different "product release dates". Please place separate orders.

• Shipping

  When will I receive my order?

  The estimated shipping date is listed on the product detail page of each product. Please be sure to check it before purchasing. We do not respond to inquiries regarding shipping dates prior to the scheduled ship date. Please understand this in advance. If the product has already been sold, please check the shipping schedule.

  
  

  How much is the shipping cost?

  Domestic shipping: 800 yen (flat rate)
  *However, the rate may differ depending on the items you order. Please check on the checkout page.
  International shipping: The shipping fee varies depending on the destination country and region at the time of purchase. Please confirm at the time of purchase.

  
  

  Can I change my shipping address or method?

  Please contact our customer service department if you would like to change your shipping address or method.

  
  

  Where is the tracking number?

  Please check your order confirmation page or the email you received when your order was placed.
  Please note that it may take 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site. Please allow 1-2 business days at most for the tracking information to be registered and updated on the shipping carrier's tracking site.

• User's Guide Contact Us