Pinocchiop

Shipping, Delivery, and Delivery Information

About Shipping

Within Japan: Shipped by Yamato Transport.
Overseas : Shipment will be made by Express Courier (Air) DHL.

About Shipping Costs

Domestic: 800 yen flat fee (however, the rate may vary for certain products; please confirm the rate when you check out)
Overseas (OVERSEAS): Varies depending on the product ordered and shipping method.
Please confirm when ordering.

About Shipping Date

Expected shipping dates are listed on the product detail page of each item.
Please check before purchase.
About Payment Methods
For deliveries within Japan: Credit card (VISA, MasterCard, AMEX, JCB), Shop Pay, Apple Pay, Google Pay, PayPal, convenience store payments, PayPay, LINE Pay, Alipay, WechatPay, Grab Pay
For delivery to countries and regions outside Japan: Credit card (VISA, MasterCard, AMEX) Shop Pay, Apple Pay, Google Pay, PayPal, and many others
- ※After ordering the convenience store, mail is sent to you for payment from KOMOJU.If no payment is made within 3 days, please note that the order will be canceled.
  Emails regarding payment at convenience stores will be sent from komoju.com. If you have set up a domain name to receive e-mails, please cancel the domain name or add "komoju.com" to the domain list.
- ※A separate 190 yen (including tax) transaction fee will be charged for convenience store payments.
Cancellation and Return Policy

Change/Cancellation

We do not accept cancellations or changes after an order has been placed. Please understand this in advance.
Please understand in advance.

Return/Exchange Policy

Please note that we basically cannot accept returns at the customer's convenience.
Only in the case of initial defects or damage, we will exchange the product for a new one if you contact us within 7 days of receipt of the product.

Re-delivery

We do not accept reshipments in the event that an order is returned due to customer relocation, address entry errors resulting in an unknown delivery address, long-term absence, or non-payment of duties and taxes, including customs duties and other taxes. Orders will be cancelled in accordance with our Terms of Use. Shipping charges (including duties and taxes), handling fees, and return shipping charges are the responsibility of the customer and will be refunded to the payment method used. We will inform you of the refund details by e-mail at the time of order cancellation.

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Shipping, Delivery, and Delivery Information

About Payment Methods

Cancellation and Return Policy